Refund and Returns Policy

At Glow Within, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unopened, and in original packaging
  • The product must be in the same condition as received
  • Proof of purchase (order confirmation or receipt) is required

For health and safety reasons, we cannot accept returns on:

  • Opened or used supplements
  • Personal care items that have been opened
  • Perishable goods

2. Refunds

Once we receive and inspect your return, we will notify you of the status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days depending on your bank or provider

Shipping fees are non-refundable, unless the return is due to our error.

3. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping
  • Incorrect item received

If you need an exchange, contact us at: info@glowwithin.club

4. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the item and packaging

We will resolve the issue as quickly as possible with a replacement or refund.

5. Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for lost return shipments

6. Non-Returnable Items

The following items cannot be returned:

  • Opened supplements
  • Gift cards
  • Clearance or final sale items
  • Health & personal care items once opened

7. Order Cancellations

Orders can be canceled within 12 hours of purchase.
After this period, the order may already be processed and shipped.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you still have not received your refund, contact us at info@glowwithin.club

9. Contact Us

For any questions about returns or refunds, please contact:

Glow Within
Email: info@glowwithin.club